MusicalGym's profile

Contributor

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37 Messages

Wednesday, November 11th, 2020 2:00 AM

Closed

Can't Click in Email Subject Line (Xfinity email)

For about the last week or so, when I click in the subject field during Compose, the cursor will not land in the subject area (Subject does not get focus).

If I try to send the email without a subject, I get prompted to Add a subject.  Sometimes at that point, I can finally add the subject.

Is this a new bug?  Any solution?

 

On another note, I received two voicemail notifications today.  Clicking on the voicemail link in each notification message took me to Unsecured page.  This has never happened before.

I reported this behavior to Security.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Official Employee

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135 Messages

5 years ago

Expert

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31.8K Messages

5 years ago


@MusicalGym wrote:

For about the last week or so, when I click in the subject field during Compose, the cursor will not land in the subject area (Subject does not get focus).

If I try to send the email without a subject, I get prompted to Add a subject.  Sometimes at that point, I can finally add the subject.

Is this a new bug?  Any solution?

 

On another note, I received two voicemail notifications today.  Clicking on the voicemail link in each notification message took me to Unsecured page.  This has never happened before.

I reported this behavior to Security.


What browser are you using? 

Regular Visitor

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1 Message

5 years ago

Subject line not functioning

Contributor

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37 Messages

5 years ago

Edge

Contributor

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37 Messages

5 years ago

Thank you, can you post link(s) for work-around if you know off-hand?

If not, I can search.

Expert

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31.8K Messages

5 years ago


@MusicalGym wrote:

Edge


The latest Edge update "broke" several interactions with Comcast webmail.  I'm waiting on information from my Admin regarding this.  In the meantime, try using a different browser [temporarily].  Or, you can try some of the suggestions for a work around in this Forum.

Contributor

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37 Messages

5 years ago

Thanks, I may have found a solution until bug is fixed:

Go to Subject line first and add the subject.

Then go back to To box to add person/entity name.

Tabbing from To to Subject still does not work, but above work-around does.

Will look at thread, thanks.

Expert

 • 

31.8K Messages

5 years ago


@MusicalGym wrote:

Thank you, can you post link(s) for work-around if you know off-hand?

If not, I can search.


This is one thread.

Contributor

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37 Messages

5 years ago

Spoke too soon.  Solution I posted above does not work now.

Will use alternate work-around.

New Poster

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1 Message

5 years ago

I contacted Xfinify and they sent some type of reset to my comcast account. This appeared to fix the problem. I will monitor for a few days to make sure it is still working.

 

Contributor

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37 Messages

5 years ago

thanks Gabe!

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