Visitor
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3 Messages
Can't check comcast.net email - all links redirect to Discovery Hub page
I am a current xfinity customer, and I am trying to access my comcast.net email. Once log in, I click the purple user icon in the top right, click on check email, and then I can see it tries to go to https://xfinityconnect.email.comcast.net/ but that is quickly redirected to https://connect.xfinity.com/appsuite/ where I see the message "Welcome to Xfinity Connect. We are now loading your email" with a spinner, which then redirects to https://www.xfinity.com/hub/?cid=cust ... which is Discovery Hub page again.
I'm a software developer, so in my debugging process:
Browsers: I've tried on the latest versions of Safari, Firefox, Brave, and Chrome... and on mobile I've tried Safari and Chrome on IPhone and Android - all do the exact same thing. I've deleted cookies and cache, made sure I'm signed out, and tried in private/incognito tabs.
Devices: Tried on desktop Mac and Windows machines, MacBookPro, Chromebook, and iPad. No luck. I'm not sure if there's a permissions issue or what, but watching the network tab in my Chrome Dev tools shows this:
XfinityAlyssaA
Official Employee
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1.8K Messages
2 years ago
Good evening @jen_X and thank you for reaching out on our Community Forums with your email concerns. Thank you for being proactive and trying those troubleshooting steps. We appreciate you providing the breakdown of what you have already done to try to resolve the issue, it helps us out a lot! We'd be happy to help take a closer look at your email issues.
To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Taipan4046
Regular Visitor
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4 Messages
1 year ago
Trying to use search on the discovery hub and it just goes back to discovery hub and doesn't do anything!
1
user_zgvs82
1 Message
1 year ago
My email has been doing this for the last two weeks. It would load the discovery hub, then the icon for email is not there or it does not load the hub and has an error. What happened? I can access it on my phone or tablet, but not in the PC.
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