Visitor
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3 Messages
Can't add Comcast email account to Apple Mail on my MacBook
I deleted both my iPhone and MacBook mail accounts to re-add them and hopefully correct syncing problem. I was able to add back my email account on my iPhone but only my my inbox reloaded and now when I try to add my account to my MacBook, it says the password is not correct when I just used the password with no problem on my phone. I've tried toggling off the 3rd party app setting off and on but didn't correct the problem. Please help; very frustrated over here.
XfinitySean
Official Employee
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1K Messages
5 days ago
Hi there user_de0070, thanks for taking the time to reach out on the community forums! It's odd that you were able to get the email account on one device but not the other, especially when they're both in the Apple ecosystem, so I can definitely understand why you'd be frustrated. The first thing I'd recommend is comparing the settings on your MacBook with what you've set on your phone to see if anything stands out or is set differently. I'd also recommend checking our support page covering how to set up Xfinity Email addresses with email programs to ensure your settings are correct.
Please let us know if you need further assistance!
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