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user_3bee34
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Monday, July 24th, 2023 1:20 AM

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Can't access xfinityconnect.email.comcast.net

I can't access https://xfinityconnect.email.comcast.net. It simply redirects me to https://www.xfinity.com/hub/?cid=cust. It doesn't matter what browser or settings I'm using. I'm logged in with my Xfinity account.

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Updated 

2 years ago

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Expert

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31.5K Messages

2 years ago

@user_3bee34 

I can't access https://xfinityconnect.email.comcast.net. It simply redirects me to https://www.xfinity.com/hub/?cid=cust. It doesn't matter what browser or settings I'm using. I'm logged in with my Xfinity account.

Try https://connect.xfinity.com/appsuite/

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user_3bee34

2 Messages

2 years ago

This also just redirects to the hub

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Expert

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31.5K Messages

@user_3bee34​ 

So, if you click on that link here it just goes back to the hub?

Try clearing your cache and cookies.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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XfinityRichard

Official Employee

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1.9K Messages

Hi there, @user_3bee34 Thank you so much for taking the time out of your night to chat with me regarding the inconvenience you are experiencing with your email address. I know frustrating this is for you, please be assured, I'll get you taken care of. On your computer, go to your browser settings and clear out any cookies for xfinity.com.  Then close your browser and re-open it and go back to email.  You will have to sign in again.-Richard

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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