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gerriwd's profile
gerriwd
1st Topic

Visitor

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1 Message

Tuesday, December 5th, 2023 7:31 PM

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can't access secondary email

my secondary email has quit working recently. Xfinity says its from an old account and no longer attached to my current account. But it was there and active under my primary account until recently. It's not an old account. They says there are no email accounts under my primary. They say I have to go to Xfinity store to get the old account number to reactivate the old email account. This is nonsensical. I had a primary and secondary account until a month ago, now only my primary works. Why should i go to Xfinity store to get an old account number when I'm on the phone with Xfinity. Why can't they just fix what's broken with my secondary account? Argh!!

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Updated 

9 months ago

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XfinityKei

Official Employee

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1.1K Messages

1 year ago

Hi @gerriwd Thanks for reaching out to our team for help with your secondary email account. I know going into the store is never ideal. I am happy to check on your email account to help from here! Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

3

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user_atg86v

1 Message

@XfinityKei​ 

Was this issue ever resolved?

I have multiple secondary "@comcast.net" email accounts which can be accessed from my phone, but I cannot access them from Xfinity Connect on my laptop.

Please help.

Tom [Edited: "Personal Information"]

[Edited: "Personal Information"]

(edited)

11 months ago

0

user_oykc11

2 Messages

me too, one through Outlook, one through iPhone mail - which crashed today. No way in on. my laptop logged into primary.

9 months ago

0

XfinityJohnG

Official Employee

 • 

1.3K Messages

Thank you for reaching out to us here @user_oykc11. I would be happy to take a look at any email issue for you from here. Please send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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