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ad84
1st Topic

Visitor

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4 Messages

Wednesday, January 17th, 2024 8:48 PM

Closed

Can’t access my email

Have not been able to loads my email up, please help I need my important documents! Please help!

Question

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Updated 

10 months ago

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XfinityGabriel

Official Employee

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1.9K Messages

10 months ago

Hi, @ad84! Welcome to the XFINITY forums page and thank you for reaching out to us for help with accessing your email. As someone who has been in your shoes before, I can understand the inconvenience that this can cause. I am sorry to learn about this experience. We are the right place to go for help. How are you accessing those emails? Are you using our website or a 3rd part email client?

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ad84

Visitor

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4 Messages

@XfinityGabriel​ 

I’ve tried everything. My phone, my mail app on my phone, my PC, my laptop. Tried clearing cookies. Tried everything.

10 months ago

0

XfinityGabriel

Official Employee

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1.9K Messages

10 months ago

Thanks for confirming this for us, @ad84. Are you getting an error message or an error code when trying to access those emails?

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ad84

Visitor

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4 Messages

@XfinityGabriel​ 

not just constant loading screens when I go to open my email. I tried sending an email to the email and it ended up bouncing

10 months ago

0

ad84

Visitor

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4 Messages

@XfinityGabriel​ 

Can you reactivate my account please

10 months ago

0

CCJodie

Problem Solver

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1.3K Messages

@ad84 Let's take a closer look. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

10 months ago

0

EG

Expert

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107.2K Messages

10 months ago

The concern is not "accessibility / disability" help related. Topic moved here to the proper help section for assistance. 

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