Thanvi's profile

Visitor

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6 Messages

Wednesday, July 26th, 2023 12:27 AM

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Can't access my comcast mail box.

I can't access my Comcast access.  It simply redirects me to the xifinity.com home page. I tried it on different laptops and cell phones. I have cleared the cache and cookies. Using my Gmail, I tried to send myself a message and it bounced back saying my email address was not found. It's a big issue since comcast has been sending me communication on that email.

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Expert

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33.9K Messages

3 years ago

@Thanvi 

I can't access my Comcast access.  It simply redirects me to the xifinity.com home page. I tried it on different laptops and cell phones. I have cleared the cache and cookies. Using my Gmail, I tried to send myself a message and it bounced back saying my email address was not found. It's a big issue since comcast has been sending me communication on that email.

Have you tried different browsers?

Visitor

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6 Messages

3 years ago

I have tried on Chrome, Edge, and Safari.

Expert

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33.9K Messages

@Thanvi​ 

Are you still a Comcast customer?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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2.1K Messages

Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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