3 Messages
can't access email from 3rd party app
I have not been able to access email from my Mac or iPhone using the Mac mail client. This started on the Mac on May 27th, and on the iPhone the issue started today. On the iPhone, I have the message "the user name or password for "Comcast" is incorrect". On the Mac, the error is "The following alerts are from the IMAP server for “Comcast”:Temporarily blacklisted IP Address - try again later". My OS and iOS are up to date. I have checked the 3rd party email setting in my comcast email account (signed in via browser) and it is enabled. I have changed my password and rebooted. I continue to get the error. I have seen others post that they have had this problem but I don't see a resolution posted. I am a former customer so not an active customer. Any help you can provide would be appreciated.
user_fv5yqb
1 Message
3 months ago
I'm having the same issue. Out of the blue.
1
salsavac
Visitor
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1 Message
3 months ago
Me too. So I deleted and tried to reconnect to comcast, and I can't add the account back.
1
0
BostonDriver88
Contributor
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30 Messages
3 months ago
I'm seeing issues as of 12:38 a.m. (shortly after midnight) eastern time. Only using 3rd party (Samsung email) app. Using web on the phone works.
AFAICT all settings are right, as desktop, laptop using Thunderbird still work.
0
0
XfinityAirelle
Official Employee
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2K Messages
3 months ago
Hi there,
We understand how important it is to have your email access again. Our teams are working hard to get this resolved as soon as possible. In the meantime, we recommend using the webmail site to access your Comcast email until it has been resolved.
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user_4o4scb
1 Message
2 months ago
Been unable to access my email via Mac Mail for about two weeks. All setting are correct and have updated my password on the website. Still unable to use email on Mac.
2
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user_fjnfxg
2 Messages
6 days ago
August 23, 2024 Xfinity update. I can’t get emails on iPhone or iPad without going to the Xfinity app which doesn’t work all the time and is very slow.
1
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