4 Messages
Can’t access email filter rules from phone
I have an iPhone XR and routinely log into my email through the website when I have spam that I need to get rid of. I have email filter rules in place and need to add to it BUT when I touch the gear icon, the email filter rule option is not available. Switching from mobile to desktop views on my phone does nothing. I can however log into my email from my laptop and the option is available. Having to do this is a major pain because it’s easier to do it on my phone.
Does anybody have any ideas?
XfinityJustinC
Official Employee
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1.2K Messages
1 year ago
Hello, @titanicnut. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to the spam filter. I used my phone, went to xfinity.com, signed in, went to check my emails. There will be a gear icon in the right top corner, I went to advanced settings, and was able to see spam filtering options: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience.
If you haven't tried, I would recommend clearing cache and cookies on your phone or pull up an incognito window and attempt.
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BruceW
Gold Problem Solver
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26.3K Messages
1 year ago
Note that the OP is NOT looking for the "spam filtering options" under Advanced Settings, they are looking for Email Filters. When I open Connect settings on my Android phone running Chrome in "normal" mode, the Filter Rules option simply does not show up:
"Advanced Settings" contains only the usual "Safe List", "POP Settings", and "Spam Filtering" options.
"Filter Rules" only shows up if I turn on Chrome's "Desktop site" mode, but it's is essentially unusable on such a small screen:
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