Visitor

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2 Messages

Friday, December 19th, 2025 4:59 PM

Can't access comcast email!

Hi! I'm having a similar problem to other folks about accessing their comcast email. I haven't use my Comcast email in a long time (a year?) but now I need to access it to get an email sent from Xfinity/Comcast. I've tried on my phone and various devices. 

MacOS, Chrome & Safari, cleared cache/cookies etc, hardwired

Windows 11, Chrome, cleared cache/cookies etc, hardwired

IOS16.5.1 Chrome & Safari, Comcast Wifi or AT&T cellular

Internet is wired Comcast residential. No VPNs

I login to my account successfully, but when I select "Check Email" under account, I get 2 seconds of "Welcome to Xfinity. We are now loading your email" and am redirected to the Discovery Hub / App store home page. There is also a little not at the top stating "Looking for email? You can now check your Comcast email by selecting your account icon in the navigation menu or using this link."  When I click on that link the cycle repeats itself.

I never get any indication that my user/pswd is incorrect and I can access the rest of my account, billing etc.

Same results regardless of OS, browser. Any help would be so amazing!

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Expert

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33.3K Messages

28 days ago

@user_zhnugd 

If you haven't accessed your email in that long chances are it's been deleted.  You can try calling Customer Security Assurance to see if they can recover it, but it might not be possible at this point.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Visitor

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2 Messages

@Again​ Thanks so much! I will give that a try! 

Official Employee

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2.9K Messages

 

Hey user_zhnugd, just wanted to check in to see if the link from @Again was helpful in getting you pointed in the right direction. If you still need further assistance, please let us know. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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