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Friday, December 19th, 2025 4:59 PM

Can't access comcast email!

Hi! I'm having a similar problem to other folks about accessing their comcast email. I haven't use my Comcast email in a long time (a year?) but now I need to access it to get an email sent from Xfinity/Comcast. I've tried on my phone and various devices. 

MacOS, Chrome & Safari, cleared cache/cookies etc, hardwired

Windows 11, Chrome, cleared cache/cookies etc, hardwired

IOS16.5.1 Chrome & Safari, Comcast Wifi or AT&T cellular

Internet is wired Comcast residential. No VPNs

I login to my account successfully, but when I select "Check Email" under account, I get 2 seconds of "Welcome to Xfinity. We are now loading your email" and am redirected to the Discovery Hub / App store home page. There is also a little not at the top stating "Looking for email? You can now check your Comcast email by selecting your account icon in the navigation menu or using this link."  When I click on that link the cycle repeats itself.

I never get any indication that my user/pswd is incorrect and I can access the rest of my account, billing etc.

Same results regardless of OS, browser. Any help would be so amazing!

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