Patti4244's profile

Frequent Visitor


8 Messages

Fri, Dec 20, 2019 11:00 AM

Cannot "View" excel or word attachments in Comcast email

When I click "view" on a .xlsx or .doc attachment in a comcast email, I get a black screen with a message that says "An error occurred converting the document so it cannot be displayed.  Please download the file using the button below".   I am able to view a .pdf file.  


I forwarded the email to an Outlook email address and have no problem viewing the documents, so this is looking like a Comcast issue.  Anyone have a solution?




This conversation is no longer open for comments or replies and is no longer visible to community members.


No Responses!

New to the Community?

Start Here