Cannot sign onto email on Ipad or Iphone

I should not have to go through all these extra steps to access my email suddenly. What is the reason?

We need to rule out all possibilities, so we you need to try and log in through that link I gave you or the Xfinity app.

If you gain access that will show you what your password is and then you just need to go into your iPhone settings and update your password.

If you can't log in, I recommend resetting your password and then resetting up your third party settings on your apple devices

I can sign in that way and have done so- I know what my password is for Xfinity login and it works - so not sure where I would see a different password that I would then have to use for my devices? That does not make any  sense . 

Awesome, so if you just signed into your account through the website or into the Xfinity app,  those are the same credentials you have to enter into your apple device.

So if that's not working the next best step would be to go through the reset password process.

If you're still having issues, then your next option would be to reach out to apple support.

My phone says it has not updated to the most recent software update, but my iPad has- I will update phone first before going through these hoops - I’m very unhappy with Xfinity because this happened before and you told me to contact apple, apple told me to contact you- this went back and forth several times over 6 hours of phone calls for days before it resolved. Not happy about this at all.