Visitor
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1 Message
Cannot sign into xfinity email
Hello,
Ive been trying to sign in to my xfinity email for a few weeks now and have had no luck. I seem to get stuck on a page that says something like “loading your xfinity email” and then it just redirects me to this page: https://www.xfinity.com/hub?cid=cust
Ive tried clearing my history and cache, using different devices, changing my password, and trying to sign in though a third party service like apple mail and have had no luck.
I really need to get into my email because I have accounts that are attached to it for 2fa.
Also, when I try to add a tag to this post it crashes and makes me type this out again so that’s another issue that you might want to be aware of.
XfinityEva
Official Employee
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1.2K Messages
29 days ago
Hi! Thank you so for taking the time to contact us about your email concerns. Once you are redirected are you still logged in to your account?
Are you able to click the Account icon
in the screen’s top-right corner and select Check Email?
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Again
Expert
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30.8K Messages
29 days ago
@icehouse40
https://connect.xfinity.com/appsuite should take you to email.
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