Visitor

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1 Message

Wednesday, May 13th, 2026 5:36 PM

Cannot Sign Into Account [Edited]

I cannot sign into my account

[Title edited to remove personal information - email address]

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Expert

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29.9K Messages

2 days ago

@user_cn28b2 

How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?  Have you tried here---------------------?

https://connect.xfinity.com/appsuite/

Official Employee

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157 Messages

1 hour ago

Hi there @user_cn28b2 Thank you so much for reaching out on our Xfinity Community Forum about issues logging into your account.  I'll be happy to assist.  Have you confirmed that you're using the correct Xfinity ID (username) and password?

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