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bigblockelectra
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7 Messages

Sunday, February 23rd, 2025 6:09 PM

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Cannot setup Comcast email on Outlook app with new Samsung S25 (Android)

My non-comcast email works just fine, but the Comcast.net email account does not work at all within the Outlook app.  The password is correct, and yes I already reinstalled the Outlook app.  The settings are what is listed on the outlook setup page, however, they don't give you an option of choosing SSL or TLS, it's just a combination.  

- Incoming Mail Server: imap.comcast.net (Port 993, SSL/TLS enabled)
- Outgoing Mail Server: smtp.comcast.net (Port 587, SSL/TLS enabled)


It spins for a while and then says "unable to login".  It works within the Android browser, and it works on my desktop computer.

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6 months ago

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XfinityBillie

Official Employee

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4K Messages

1 year ago

@bigblockelectra Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, are you following the directions listed here? You also want to make sure that you have enabled third party email access. This link will provide the directions on how to do so. Please let me know if this helps or if you need assistance with further troubleshooting. 

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bigblockelectra

7 Messages

Yes, I have 3rd part access enabled.  Comcast email works on my desktop Outlook.  It does not work on my Samsung S25 Outlook app.  Those instructions are for windows, but the information is the same.  I am attempting to setup using IMAP, not POP.

(edited)

1 year ago

0

XfinityRay

Official Employee

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3.8K Messages

Glad the 3rd party access is enabled and that the email box is working on Outlook on your desktop, bigblockelectra! Please let us know how it goes once you finish setting it up with IMAP. We are happy to assist you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

bigblockelectra

7 Messages

I can clarify, I was attempting IMAP setup, not POP.  It does not work.  The settings match what is listed on the xfinity outlook setup webpage but it still does not work.

1 year ago

0

XfinityRay

Official Employee

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3.8K Messages

We appreciate all the steps you tried, bigblockelectra! Sorry to hear that did not do the trick. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_rsibs5

1 Message

1 year ago

Was this issue resolved for bigblockelectra? I am having the same issue on a new Galaxy S25. I have my desktop Outlook connecting using POP3. The S25 will not connect with POP3 or IMAP.

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user_7okj4p

Visitor

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2 Messages

7 months ago

I have tried all the suggestions in this thread and still cannot setup comcast email in outlook app. Was the issue resolve for bigblockelectra and how?

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omegapleiades

New Poster

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2 Messages

I've tried all the above, as well, and still cannot connect my comcast email to the outlook app on my Galaxy S25.  Guess I will try other mail apps.

7 months ago

0

bigblockelectra

7 Messages

@omegapleiades​ No, it was not solved, and they don't know what to do.  This is 100% an Xfinity problem as all other email accounts work for Android Outlook.

7 months ago

0

XfinitySean

Official Employee

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577 Messages

Hi there user_7okj4p, thanks for reaching out through our community forums! Just to confirm, are you able to access your emails directly through the Xfinity website or the desktop version of Outlook?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

XfinityJohnG

Official Employee

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2.6K Messages

Thank you for reaching out to us here. We would always be happy to assist you with any issue with the email. Can you send us a direct message with the full name and complete address for your account? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

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