Exactly what happens when you try to access the email using Outlook? Are you getting any error message? Can you sign into the account normally using only the webmail UI and a browser?
Good morning @user_2mjefx sorry to hear you are having trouble accessing email via Outlook. Are you able to access email via the web portal: https://www.xfinity.com/email
Latoque
Expert
•
29.7K Messages
2 months ago
@user_2mjefx
Exactly what happens when you try to access the email using Outlook? Are you getting any error message? Can you sign into the account normally using only the webmail UI and a browser?
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XfinityJoe
Official Employee
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939 Messages
2 months ago
Good morning @user_2mjefx sorry to hear you are having trouble accessing email via Outlook. Are you able to access email via the web portal: https://www.xfinity.com/email
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