Contributor
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13 Messages
Cannot send email!
Has Comcast done something different in the past couple of days that has caused my email to stop functioning?
Cannot send email. No changes have been made to the computer except normal MS updates (Windows 10). It was working fine until yesterday when I began getting popups from my email program that authentication was not needed, or password not accepted, or whatever. The password is fine because I was able to log in and get all my Inbox email. I notice that it logs in but then stalls on authentication and keeps asking for the password. I click the OK box and it just repeats the process over and over again, never connecting with the server to Send the email.
I have tried different SMTP settings and they make no difference. I had been using 465 for the port, but since it stopped working I changed it to 587. That too made no difference. Both POP3 and SMTP have the boxes checked for secure connection. And the log in page has the box checked for "My server requires authentication. I even tried it by unchecking that and that made no difference. I changed the server time out to 90 seconds and that made no difference.
I have tried 4 email programs; the new Outlook Express, OE Classic, Outlook 2016, and Incredimail, all with the same results. I did see that Incredimail failed in its initial attempt to Send a message, but later was able to Send it. Outlook 2016 is set up to SMTP, not IMAP.
I have to resort to using my phone to send email which takes forever, or to sign onto my Comcast account on the web and do email from there. That is not acceptable, but that's what I am forced to do.
WHY?
WHY?
WHY?
wmb-1
Frequent Visitor
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13 Messages
4 years ago
I'm also a former Comcast customer for many years and elected to keep my comcast.net address after we moved to a "non-comcast" location. for the last month or so I'm getting intermittent email sending failures (receive is fine). I get 2-3 differnt messages but always involve the SMTP server.
Then some time later it work fine. Interestingly, when the failure occurs, I can connect to my PC to my phone hotspot and it works fine. so, I thought it was an issue on my end with my current ISP -- their tech support could not find an issue.
So, like you, I can't get help from Xfinity since I'm not a paying customer. I really don't want to go through email address changes but may be forced to do so.
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cambutcher
New Poster
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1 Message
4 years ago
That did it for me! I'm on a Mac.
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mfnazcats
New Poster
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2 Messages
4 years ago
I was experiencing the same problems with my email as has been reported over the past week and a half. It appears that Comcast has finally taken action to correct whatever was broken. I was able to respond to emails this morning (added CC, changed the Subject line and send the email). Whatever they did....FINALLY seems to have worked.
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molsonxxx
New Poster
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3 Messages
4 years ago
@leojn i am still a paying customer but am going to leave eventually due to relocating out of the area. I looked into this keeping the email @comcast.net as well and it says as long as you log into the account at least once per 90 days, the account remains active. However, I'm haveing the same issues with sending mail as everyone else and i may just give up on it and use Gmail and Yahoo. I've been a customer for 20 years but they do not care about helping the customers with problems. They only help customers empty their pockets.
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BruceW
Gold Problem Solver
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25.9K Messages
4 years ago
That's not quite correct. https://www.xfinity.com/support/articles/using-email-only says:
"The same issues as everyone else" doesn't tell us much. Exactly what problems are you having? What program or app are you using? Any error messages? Does webmail ( https://connect.xfinity.com/ ) work?
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BruceW
Gold Problem Solver
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25.9K Messages
4 years ago
Then https://www.xfinity.com/support/articles/using-email-only is incorrect when it says:
If so, might we get Comcast to fix it?
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Again
Expert
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30.8K Messages
4 years ago
Actually, a non-customer [former customer] that continues using their @comcast.net email must log in to webmail every 90 days in order to keep the account active, even if using a 3rd party email client.
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molsonxxx
New Poster
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3 Messages
4 years ago
@ComcastJessie I have verified the new security box for third party access is checked. Receiving mail from the third party is no issue. Sending mail through third party (mac OS 11, mac mail 14) is the issue. Error message just says "comcast SMTP server not available". No problem sending via Iphone though.
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molsonxxx
New Poster
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3 Messages
4 years ago
@BruceW you are right about the 9 months. I had read that quite a while ago and didn't remember correctly.
i am using Macbook OS 11 standard mail app. sending does not work but does work on webmail at Xfinity.com and on my Iphone. receiving is fine. I already checked the new security box to allow 3rd party apps and it is checked. I tried removing the account then adding back in - failed. I see this is not limited to Mac users so I'm waiting to hear anyone actually having this resolved.
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JJMcVeigh
Contributor
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51 Messages
4 years ago
@ComcastJessie, I checked the check box to which you have referred when Comcast first introduced this extra security measure. Despite that, I am still experiencing intermittent but significant delays in sending and in receiving mail. Whatever the cause of the delays is, it is not because the check box in question is unchecked. It is checked.
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steve963
Regular Visitor
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4 Messages
4 years ago
I have the same issue, its not the check box.
Please Comcast fix this. @ComcastJesse
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crawfordtn
Frequent Visitor
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7 Messages
4 years ago
I did the checkbox thing too, weeks ago. This is still a problem. I still have trouble intermittently with my outgoing email. I don't get a bounce back message, my emails simply never make it to they intended recipient and I am having to follow up on every single outgoing email and resend it sometimes multiple times before the recipient gets the email. It's a problem comast, please stop denying that there is an issue, it has been happening for months now.
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mksmith44
New Poster
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5 Messages
4 years ago
occassionally during recent months, my wife will tell me that using Xfinity on her phone, emails are not sending. I will look at my desktop Outlook and notice I also have emails in Outbox. I have tried all the proposed solutions, changing server settings, changing profile, etc. The ONLY thing that works is to reset (unplug) my router/modem; then all the emails on both devices are sent. One time I did change the Outgoing Outlook server setting from 465 to 587 which solved the problem for a couple of weeks. I now know to save time and just reset the modem, but sometimes we don't notice emails are not going for a few hours. I have updated the modem software, had a Comcast tech look at the system. Why would a modem reset fix an outgoing email problem? This is getting frustrating! Thanks.
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tmac7277
Visitor
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4 Messages
3 years ago
Comcast e-mail -- Messages say they are sent, they show up in "sent" folder, BUT recipient not getting the e-mail. Please help!
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tmac7277
Visitor
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4 Messages
3 years ago
"sent" e-mails show up in sent box, but not getting to recipient. I am not using a 3rd party to access the email account. Just started having problem. Was working fine until about July 15 2021...so the "accepted" solution is not a solution for me. Help.
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