cannot send email from phone, MacBook or xfinity directly but can receive them

I had to change my password a few days ago; just tried to send an email for the first time and it won't send. I get a message saying cannot send message from server Comcast and it says the server is offline. I can receive emails just fine.

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XfinityShawn

Official Employee

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1K Messages

5 months ago

user_nld1kv Can you please try clearing cache/cookies, and let us know if that works? Also, are you receiving an error message or code as well?

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user_fi1k7a

1 Message

Same problem on my iPhone, iPad, and MAC. Since you forced me to change my Xfinity password I can receive emails on these devices but am unable to send. This is clearly your problem since other users have the same problem using Outlook.

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2 months ago

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XfinityBrianH

Official Employee

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945 Messages

user_fi1k7a Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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2 months ago

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user_nld1kv

cannot send email from phone, MacBook or xfinity directly but can receive them

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XfinityShawn

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