Skip to main content

    Support

    Offers

Indubbley's profile
Indubbley
1st Topic

New Poster

 • 

8 Messages

Monday, May 16th, 2022 4:04 AM

Closed

Cannot send email from MacMail

Hello,  

I'm on Mac Mail version 16.0 and I'm not able to send emails from my account on either my laptop or on my phone. I haven't changed any settings and I am able to receive email without any problem. The dialog box that appears asks for a password which I've entered correctly multiple times and it still does not solve the problem.

Also, my other Comcast email address ( [Edited: "Personal Information"]) works fine. I've gone into the preferences and the settings for both email accounts appear to be exactly the same.

The alert that appears when I try to send email from my Comcast account says:

The sender address [Edited: "Personal Information"] was rejected by the server smtp.comcast.net.

The server response was: Authentication required

Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent.

Thanks! 

Patrick

Question

 • 

Updated 

3 years ago

 • Edited

769

2

0

CCMartin

Gold Problem Solver

 • 

2.9K Messages

3 years ago

Hello there!

 

Thank you for taking the time to post your concerns here to our forums. Our team here is doing to do our best to help you out! 

 

Have you tried sending the email from a different device?

 

I would also restart your modem and log out and log back into the email application to see if that helps. Let us know! 

12

0

Indubbley

New Poster

 • 

8 Messages

@XfinityMartinB​ 

I tried restarting my modern and it didn't fix the issue.   

Also, the issue happens when I'm trying to send an email from both my iPhone and my laptop. The only way I can send an email from 

[Edited: "Personal Information"] is logging in to Xfinity.

Patrick   

(edited)

3 years ago

0

XfinityDilary

Official Employee

 • 

2.2K Messages

Thanks for clarifying! Is this happening with all of your outgoing emails, or is it a particular email only? Also, you mentioned checking the settings on both emails. Where did you check those? Are you referring to the Apple mail settings? Or on our Xfinity Connect website? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Indubbley

New Poster

 • 

8 Messages

Yes, I have two Comcast emails, one as a primary and one for spam. My spam email works fine, but my primary email is the one with the problem. The settings that I checked are the preferences in Mac Mail, not Xfinity.  

3 years ago

0

XfinityChristina

Official Employee

 • 

923 Messages

For ruling out all issues here, have you attempted to send emails through our connect website? That way we can rule that out as part of the issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Indubbley

New Poster

 • 

8 Messages

Yes. I can send email through the Comcast site.   

3 years ago

0

EG

Expert

 • 

110.4K Messages

3 years ago

Concern moved here to the proper help section.

0

0

forum icon

New to the Community?

Start Here