New Poster
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5 Messages
Cannot send but can receive email
I noticed yesterday 3/30/2020 that my email is not being sent even though it shows up in the sent file.
I can receive email with no problems. This happens through webmail on my laptop and mac and also on my iphone. I checked my iphone settings and they are correct which doesn't explain why I cannot send through webmail.
And my mail does not end up in spam (testing with my gmail account and my husband's email)
Help!
Accepted Solution
XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
Looks like you are being filtered as spam due to emails matching characteristics of Phishing being sent out from your email account. Please secure your account by changing the password, secret question, and i recommend enabling Two-Factor Authentication. Once you have secured your account, ill clear out the filtration.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@melroy68 The filtration should clear up in approximately an hour
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melroy68
New Poster
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5 Messages
5 years ago
I reset my password and tried sending again, no dice. Next step?
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melroy68
New Poster
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5 Messages
5 years ago
Oh ok! Thanks!
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