Cannot receive Kohl's emails for Password reset.

I am unable to receive password reset emails from Kohls.com.  I continue to receive sales and other marketing emails several times a day, but cannot get any of the security based emails. I am locked out of my account until this is resolved.  Their customer support claims the problem is with Xfinity.  I have doubt & believe it is their issue, but am reaching out in the event Xfinity support can assist.