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user_0c705c
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Wednesday, December 1st, 2021 3:02 AM

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Cannot receive gmail to Comcast account

Messages sent though gmail are not being received in my Comcast email. Please help. 

Question

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Updated 

3 years ago

3.1K

20

user_788f0c

Visitor

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1 Message

3 years ago

Same here. Have tried sending from multiple gmail accounts to multiple Comcast addresses. None go through. Seems to be ok receiving email from other domains.

1

thurbera

Regular Visitor

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10 Messages

3 years ago

Same here.  Spent over 2 hours on phone with Customer Service on 2 separate calls.  Both calls eventually dropped with no call back.  Very frustrating ….

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MasterYoda

Contributor

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15 Messages

3 years ago

Well, add me to the list too!   Suddenly tonight I can't receive any gmail on my comcast account!

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user_c906e4

Visitor

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1 Message

3 years ago

Same here.  Looks like the problem started yesterday!  Comcast tech support this early morning was worthless.

1

XfinityAmira

Official Employee

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4.1K Messages

Hello @user_c906e4, thanks for reaching out in regard to the email issues you're running into. I am sorry to hear about this, but would love to help! To confirm, are you still experiencing issues with the email on your end?

 

We apologize for the delay in getting back to you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_08582c

Visitor

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3 Messages

3 years ago

I am having the same problem, can't get the code for 2-step verification from google because gmail accounts seem to be blocked.

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0

user_4eb86d

Visitor

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1 Message

3 years ago

Same problem for me --- comcast, please help!

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0

XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_4eb86d. I'm sorry to hear you're experiencing service issues with your email. I'd be more than happy to help resolve this as quickly as possible. Is this an ongoing issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

mlw117

New Poster

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17 Messages

3 years ago

I’m having the same issue

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erog

Visitor

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1 Message

3 years ago

I’m also having this problem with gmail accounts not getting through.

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user_409183

Visitor

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1 Message

3 years ago

I'm also having the same issue and gmail sender doesn't get an error code, so not aware that i am not receiving their email.  I have no filters, so not a spam issue.  HELP!

1

XfinityBillie

Official Employee

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3.3K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how important it is to get emails, that's how I get all of my notifications when my bills are due. It's important to us that we help you resolve this. Please send us a direct message to "Xfinity Support" with your full name, address and the email in question.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

User_28

Visitor

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2 Messages

3 years ago

Same problem.  I cannot receive emails from @gmail.com accounts.  I receive emails from all other domains (none @gmail.com accounts).  However, I can send emails to @gmail.com accounts successfully.   I've replied to those emails that I sent to my gmail account and they do not arrive in my comcast account.   Nothing in my spam folder.  I do not have any filters or rules.  Very frustrating.

(edited)

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tmac12

Visitor

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1 Message

3 years ago

Just got the phone with xfinity support. 

The person I spoke with was not aware of this issue.

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XfinityRaul

Official Employee

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1.9K Messages

Hello @tmac12. I would be more than happy to help you as well. It's important to us that we help you resolve this as quickly as possible.  In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d4ab39

Visitor

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1 Message

3 years ago

Same problem.  I cannot receive emails from @gmail.com accounts.  I also do not receive emails from dotloop.com, which is a document signing platform. I can send emails to @gmail.com accounts successfully.   I've replied to those emails that I sent to my gmail account and they do not arrive in my comcast account.   Nothing in my spam folder.  I do not have any filters or rules.  I have tried turning off and on spam filtering. Nothing helps. Very frustrating.

1

CCAlisha

Problem Solver

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571 Messages

Hi, there! I am so sorry for the frustration this has been. We are here to help. Are you still missing emails from @gmail accounts? 

I no longer work for Comcast.

3 years ago

0

user_08582c

Visitor

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3 Messages

3 years ago

I also just got off the phone with support and sadly they were not aware of the issue and wanted me to contact google. However while on the phone my emails from gmail  from last night and this morning started to appear in my inbox. I quickly reset my password and received the gmail verification email. Maybe they have fixed it?

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mlw117

New Poster

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17 Messages

3 years ago

I just received one of my test emails from my gmail account

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thurbera

Regular Visitor

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10 Messages

3 years ago

Two of my test emails from my Gmail account have come through from last night.  Still missing 6 emails that I know plus one test I sent a few minutes ago.  Not totally fixed yet.

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