Visitor
•
1 Message
Cannot navigate to any comcast.net inbox
I'm trying to access my comcast.net email. Every time I click "Check Email" under the Account right-nav, it takes me to this page: https://www.xfinity.com/support/articles/how-to-access-email-account. There is an ongoing circular loop without actually taking me to my inbox. I know comcast.net emails are migrating to Yahoo!, but mine isn't active there.
BruceW
Gold Problem Solver
•
27K Messages
24 days ago
Comcast/Xfinity may have zapped your email address. See https://www.xfinity.com/support/articles/email-activity-status.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0
XfinityChristy
Official Employee
•
2.6K Messages
22 days ago
This often happens when a browser gets stuck on a "cached" redirect. To get back into your email, please try these quick steps:
Direct Link: Bypass the side menu and go directly to https://www.google.com/search?q=connect.xfinity.com.
Private Browsing: Open an Incognito or Private window to see if you can log in there; if it works, clearing your browser’s cache and cookies should fix the main issue.
Verification: Ensure you are signing in with your full Xfinity ID, as the Yahoo! migration is rolling out in phases.
Please let us know if you are still having issues after giving these steps a try.
0
0