Hey there, @bacho57! Thank you for taking the time to visit our Xfinity Community Forum and for posting your email concerns. I'm sorry to hear about the trouble you're having with logging into your Comcast email account, and I'd love to see what we can do to help! Our team is awesome to work with because we'll do everything we can to review and resolve issues as quickly as we can. To start, how are you trying to log in (app vs website) and on what device(s)?
bacho57 can you send me a direct message with your full name and complete service address for assistance?
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
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XfinitySara
Official Employee
•
2K Messages
3 months ago
Hey there, @bacho57! Thank you for taking the time to visit our Xfinity Community Forum and for posting your email concerns. I'm sorry to hear about the trouble you're having with logging into your Comcast email account, and I'd love to see what we can do to help! Our team is awesome to work with because we'll do everything we can to review and resolve issues as quickly as we can. To start, how are you trying to log in (app vs website) and on what device(s)?
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