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user_304s5v
1st Topic

1 Message

Saturday, October 14th, 2023 12:24 AM

Closed

Cannot login to email anymore

I keep trying to login to my email and it won’t work. I login to Xfinity and i go to my account and click check email. A screen pops up saying “we are loading your email” and it just keeps refreshing over and over again but never actually loads it. I read someone else had this issue and a tech or someone said their email had been disabled and they undisabled it and it worked again. Please help!!!!!!

Question

 • 

Updated 

1 year ago

488

4

0

XfinityAlfonso

Official Employee

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1.7K Messages

2 years ago

Good Evening @user_304s5v Sorry to hear that email isn't working. Have you tried accessing Xfinity My Account via a different browser, and/or clearing cache/cookie data via your browser settings, then signing in again? 

2

user_hgtg3k

1 Message

I am having the same error. I have called in for assistance multiple times to no avail. I had already completed all the troubleshooting options mentioned above as well

1 year ago

0

XfinityEmilyB

Official Employee

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2K Messages

Welcome to our Community Forum, @user_hgtg3k! Thank you for reaching out so we can help you access your Xfinity Email. Are you trying to access your Email from our site or through a third party app? Are you seeing the issue on more than one browser? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_xq6jxu

1 Message

1 year ago

did you ever get your problem resolved

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0

A707ComcastUser

2 Messages

1 year ago

I have the same problem and I'm a current subscriber.

0

0

user_uer0bp

1 Message

1 year ago

Same exact issue here.

0

0

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