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lmd32310
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8 Messages

Thursday, May 2nd, 2024 2:48 PM

Cannot Get Mail from iPhone, Gmail, Yahoo and iCloud work fine, laptop is fine post thread

This morning, I am unable to get my Comcast email from my iPhone. It works fine from my laptop, thankfully. I get a popup that says 'Cannot Get Mail' in bold and underneath it 'Comcast is currently unavailable'. The popup comes after I get an error notification at the bottom of my screen that just says 'Account Error: Comcast' and click on the Details.

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7 days ago

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lmd32310

Regular Visitor

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8 Messages

7 days ago

What worked was to delete and re-add the account from my iPhone mail accounts.  This suggestion was sent in a private message and I don't see a way here to flag it as an 'Accepted Answer'... sorry.  (I also turned off the VPN software on my phone.)

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XfinityOrlandoM

Official Employee

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905 Messages

15 days ago

@lmd32310

 

Thanks for reaching out to us today.  I've had the same email issue happen to me before on my iPhone.

 

I had signed into the Xfinity app and had to update my password and forgot that that's the same password for my Comcast e-mail.

 

Can you do me a favor and go into your iPhone settings go to mail than accounts and click on your Comcast e-mail and make sure your password has been updated to the same password you use to sign into the Xfinity app/ xfniity.com

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lmd32310

Regular Visitor

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8 Messages

Yes, I can do that but before I do, I will add that I have not changed those passwords recently, and all my email accounts have been working fine.  (They all have different passwords.)

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15 days ago

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XfinityOrlandoM

Official Employee

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905 Messages

Thank you, I recommend checking your iPhone settings since you're able to sign into your account on your laptop.

 

This link https://www.xfinity.com/support/articles/pop-imap-iphone also has great information on linking your iPhone mail to your xfinity email.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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lmd32310

Regular Visitor

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8 Messages

I did, and yes I restarted my iPhone.  It made no difference.

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15 days ago

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XfinityOrlandoM

Official Employee

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905 Messages

Let's take a deeper look into your account, I'm sending you a message via the private chat we have from you

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 days ago

0

XfinityOrlandoM

Official Employee

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905 Messages

14 days ago

@lmd32310

 

Thanks for reaching out to us I'm glad we were able to help with all of your concern with your iPhone e-mail settings for your Comcast e-mail, please feel free to reach out to us anytime and enjoy the rest of your day

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Again

Expert

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30.4K Messages

@XfinityOrlandoM​ 

And the solution was???? for those that might be seeking the answer to this very question?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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13 days ago

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