Carolinagn's profile

New Poster

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3 Messages

Wednesday, November 30th, 2022 2:51 PM

Cannot download email

I've been trying to download my emails via the web portal, Outlook and iPhone and they will not download. Via the web portal I get a message "An error occurred inside the server which prevented it from fulfilling the request." Is this an issue on Comcast's end? I'm able to send a message out via Outlook, but not the web portal or iPhone, so I'm not sure what's going on.

Official Employee

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259 Messages

2 months ago

Hello @Carolinagn I've run in into this issue myself when trying to use Outlook for a couple of my email addresses. I forgot to change my updated password in outlook for my email address, and another time I had the incorrect settings. I have a helpful link https://www.xfinity.com/support/articles/configure-outlook-2013-email to walk you through configuring your outlook for your Comcast email. Here is another link that will walk you through setting up your comcast email address with outlook. https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

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