Cannot delete old email address from account

@alygator 

We have an old email address on my account that we want to delete for security reasons, however when we go to the page when the email can be deleted, we get an error message that a payment is pending and that we must wait until after the payment has been made. We have several emails on the account, and all of them have the role of "Manager." We also tried to change the role for this old email address so it is no longer a Manager, however we got the same error message - that a payment is pending and that we must wait until after the payment has been made. We have a monthly recurring payment. We tried the same thing last month, without success. Can you help?

Only the primary user can delete an email address.

This looks like a bug on the xfinity site - the Primary user on our account attempted to remove an unwanted email address the day after our payment went through (our statement shows a zero balance owed) and the message we get is that a payment is owed so we cannot remove the unwanted email address.  The unwanted email address is listed as a “Manager” in our account, however it was set as Manager by us by mistake. We are unable to change it from Manager to viewer - we get the same error message about a payment being owed so we cannot change the role. Thank you for any help - otherwise we’ll have to try and call support.