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Cannot create IMAP/SMTP account on MacOS clients - getting "unable to verify account name or password"
I've tried everything I can find online. I've tried creating the account on a totally separate Mac. All results lead me back to an error message "unable to verify account name or password". I have tried both the mac email client and outlook on computer A and even tried to set the account up on another mac to rule out the actual computer. I have validated that the "Allow access to my xfinity connect email through tird party programs" is selected several times. Email is working fine on iPhone. Help!?
CCJodie
Problem Solver
•
1.3K Conversations
2 years ago
@user_337af1 Hello, thanks for the post and trying all that out. Let's take a closer look at what's going on. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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