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user_7e4606
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Visitor

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1 Message

Thursday, April 17th, 2025 1:46 PM

Cannot access my email which I have had for years.

My email account I have had for years and years is not working. [Edited: "Personal Information"] is my email address. What has gone wrong? Please let me know. My kids have sent me something in email and I cannot access it.

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Updated 

26 days ago

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XfinitySara

Official Employee

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1.7K Messages

1 month ago

Hello, @user_7e4606! Thank you for visiting our Xfinity Community Forum with your email concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what we can do to help! Our team is awesome to work with because we'll always do whatever we can to review and resolve issues as quickly as we can. To start, may I ask how you're attempting to access this email account (i.e. online at https://connect.xfinity.com/appsuite/ or using the Xfinity App)?

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kunderap

Visitor

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1 Message

I click my page and usely it opens up. but for a year xfinity loses it, now I don't know what the problem is. I have get some every time to fix it, it works for a while and you lose it again. I have had to do this at least 5 times at least . you need to get this worked out ,

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28 days ago

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XfinityOrlandoM

Official Employee

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2K Messages

@kunderap

 

Thanks for reaching out to us, we do apologize for any inconvenience you're having accessing your e-mail.  To start, may I ask how you're attempting to access this email account (i.e. online at https://connect.xfinity.com/appsuite/ or using the Xfinity App)?  Also can you tell me if you get any error messages or error codes when trying to access your e-mail?


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26 days ago

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