Visitor
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1 Message
Cannot access my email on my outlook account
It is still active as I have found it on the Xfinity website, but won’t let me access in my phone even after changing the password.
Visitor
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1 Message
It is still active as I have found it on the Xfinity website, but won’t let me access in my phone even after changing the password.
XfinityRichard
Official Employee
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3.1K Messages
15 hours ago
Hi there, @user_n7454m I'm sorry to hear about the trouble you are having trying to log into your email, I totally get how important it is to be able to access emails especially nowadays. To regain access to your Xfinity email on your phone, you likely need to enable Third-Party Access Security in your Xfinity settings, as this feature is often unchecked by default for security reasons.
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EG
Expert
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117.2K Messages
13 hours ago
Concern moved here to the E-mail help section.
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