maiabrint's profile

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1 Message

Tue, Dec 22, 2020 10:00 PM

cannot access email

Everytime I log-in to my email it lets me, but everytime I actually try to go to my inbox it takes me to the home screen on the website. Is it possible that if my mom terminated our xfinity services that I can't access my email because of that? If so, how can I access it to update my other accounts with my new email. Please help.

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Latoque

Expert

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28.8K Messages

5 m ago


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.

 

Also, you can keep your Comcast email account after services have been terminated.  See here------

 

https://customer.xfinity.com/help-and-support/internet/using-email-only

 

See also---------------

https://www.xfinity.com/support/articles/email-activity

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