Visitor
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1 Message
Cancellation
Hi, I need to cancel my Xfinity internet service because I’m moving out. I would like to complete the cancellation entirely online without a phone call. Please schedule my disconnection for my move-out date and confirm the cancellation in writing. Thank you.
[Edited: "Personal Information"]
My email is [Edited: "Personal Information"]
XfinityMelinda
Official Employee
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440 Messages
3 hours ago
Hello @user_jk12jp, and thank you for reaching out to us on our Community Forum to gain help in canceling your services. We'd hate to see you go, but understand the changes you need to make. You've come to the right place for assistance!
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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