Cancellation

I will not be able to return the equipment as I am not around that area anymore, if there’s a extra fee that is ok. To get equipment removed. However when I was on the phone with your agent they told me I would receive a refund and he would stop the billing cycle. However I am continuing to get billed and received a new invoice on my account. This is absolutely unacceptable, I need you to call me and figure this out. I do not want to be charged for a service I am not using anymore.