U

Visitor

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1 Message

Tuesday, June 3rd, 2025 9:56 PM

Cancellation Request

I got a “we received a cancellation request” on my email but I never submitted one

Expert

 • 

29.7K Messages

2 days ago

You got a cancellation request regarding what?  Your Comcast account?  Something else?  Are you sure its a legitimate email from Comcast?  To know for sure, look for the red Xfinity logo ----------------

Xfinity Verified Email

Official Employee

 • 

2.3K Messages

19 hours ago

 

user_s4w7me Thanks for posting on our Community forums for assistance. We can help investigate the cancelation request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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