Hi user_eg0tze, we’re really sorry to hear how frustrating email changes can be. You’re definitely not alone in feeling this way, and we appreciate you reaching out to ask. At this time, once an Xfinity email account has been closed or deleted, it cannot be reactivated, and we’re not able to restore or create new Xfinity email addresses. That’s why switching back from another provider, like Yahoo, wouldn’t be an option. We know that’s disappointing, and we genuinely wish we had a different answer for you.
For reference, you can find more details about Xfinity email access and account status directly on our website here: https://www.xfinity.com/support/articles/comcast-email-access
Unfortunately once you transition there is no going back. You [obviously] still have your comcast.net email, and you're probably already fed up with ads. You can take care of that two ways: an ad blocker extension specific to your browser and yahoo, or using a third party email app.
Thank you for reaching out here, and for your feedback. @Again is correct, if you are having issues with the Yahoo service there are options through them or third party apps to resolve any issue.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
My comcast.net email accounts were migrated to Yahoo. No problem. But now I want to create a separate _____@yahoo.mail account.
Yahoo support told me I can't do that since my mobile number is already linked to the migrated comcast accounts. I would need a different mobile number to create the yahoo.com account. I only have one mobile number.
So it seems I can't create a yahoo.mail account unless I delete my existing Yahoo account which holds my migrated Comcast accounts.
XfinityChristy
Official Employee
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2.8K Messages
2 months ago
For reference, you can find more details about Xfinity email access and account status directly on our website here: https://www.xfinity.com/support/articles/comcast-email-access
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Again
Expert
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34.4K Messages
2 months ago
@user_eg0tze
Unfortunately once you transition there is no going back. You [obviously] still have your comcast.net email, and you're probably already fed up with ads. You can take care of that two ways: an ad blocker extension specific to your browser and yahoo, or using a third party email app.
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Tantheos
Visitor
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1 Message
17 days ago
OMG!!! There is no way to go back! This was not very well thought out!
There should have been a warning that this was a ONE-WAY option!!!
Very badly done!
Very badly done indeed!
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user_9b8snf
Visitor
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1 Message
2 days ago
My comcast.net email accounts were migrated to Yahoo. No problem. But now I want to create a separate _____@yahoo.mail account.
Yahoo support told me I can't do that since my mobile number is already linked to the migrated comcast accounts. I would need a different mobile number to create the yahoo.com account. I only have one mobile number.
So it seems I can't create a yahoo.mail account unless I delete my existing Yahoo account which holds my migrated Comcast accounts.
Is there a fix for this?
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