Visitor
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1 Message
Cancel subscription
I want to cancel my subscription as I moved out of country. When i try to cancel its calling me on my number which is not active anymore. Can you please help me fix this issue.
Visitor
•
1 Message
I want to cancel my subscription as I moved out of country. When i try to cancel its calling me on my number which is not active anymore. Can you please help me fix this issue.
EG
Expert
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111.6K Messages
2 hours ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.9K Messages
2 hours ago
Thank you for reaching out here @user_6jf4qj. We would definitely be able to assist you with that account request from here. Could you send me a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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