Visitor

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2 Messages

Friday, December 12th, 2025 7:32 PM

Cancel my internet

I am currently outside the United States and unable to receive or make phone calls.
Please process the cancellation of my Xfinityservice for the account under the name Luciano [Edited: "Personal Information"]. .
Please confirm the cancellation date and any final balance by email.
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Selected Oldest First

Official Employee

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4.6K Messages

8 hours ago

Hi user_6k2upp! Thanks for visiting our Xfinity Forum. Although we hate to see you go, my team is here to support you and can assist you with canceling your account. To help you with this, please send us a Direct Message. 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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