Visitor
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3 Messages
can you restore my mailbox to a date before my custom folders were emptied?
unable to trouble shoot this. followed AI recommendations . requesting the above as a result of the AI search.
Visitor
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3 Messages
unable to trouble shoot this. followed AI recommendations . requesting the above as a result of the AI search.
XfinityMatthew
Official Employee
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1.4K Messages
8 hours ago
Hello @user_8tavma Sorry to hear about your missing emails. Are the folders still visible and just empty or are the folders missing as well? We do recommend clearing your browsers cache and cookies if you have not done so already as well.
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user_8tavma
Visitor
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3 Messages
7 hours ago
In answer to your question, the folders were missing on our laptop and yet they appeared on our IPAD after following a link to "Settings/mail/accountsettings/Comcast/Advanced/archivemailbox/ indicates that entire lists of missing folders are on the server. We can't figure out how to get this information from the server. Can you do a full mailbox restore to a date before my custom folders were emptied? We only noticed them missing today. Email address is [Edited: "Personal Information"]
(edited)
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Again
Expert
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33.5K Messages
2 hours ago
Moved to Email since this has nothing to do with Accessibility/disability.
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