Contributor
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92 Messages
Can someone tell me if this is a phishing email /fraud?
I received this email today. Is this real or phishing Fraud? Please let me know.
screenshot attached
Contributor
•
92 Messages
I received this email today. Is this real or phishing Fraud? Please let me know.
screenshot attached
Accepted Solution
BruceW
Gold Problem Solver
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25.9K Messages
7 months ago
Almost certainly phishing/fraud. The "Dear [email address]" is not a salutation they use, the "From" address is not quite correct, and collecting your "personal and billing information" is what scammers do.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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BruceW
Gold Problem Solver
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25.9K Messages
7 months ago
https://internetsecurity.xfinity.com/help/alerts may work better (a trailing / seems to mess up the link).
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ben345
Contributor
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92 Messages
7 months ago
Thanks people, I did not click on the link, and I sent the email to the abuse email address.
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ben345
Contributor
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92 Messages
7 months ago
Thanks for info, Bruce.
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Chrissy15221
Contributor
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152 Messages
7 months ago
Is there a Comcast Help Desk ? I never heard of it over the last 16 years .
There should be a red Xfinity icon near the subject ( though I did receive a fraudulent one with it .)
A real company wouldn't greet you with an email address .
⭐️ Xfinity / Comcast would not ask about personal & billing information via email , you have to sign in to your account .
Finally , the From : URL is usually [Edited: "Personal Information]cast.net .
🎣
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