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user_zv3cad
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Thursday, July 16th, 2026 7:16 PM

Can not sent email from iPhone, iPad and and Windows desktop

Can receive emails. Started this morning when I started getting message “password incorrect, enter the password for the IMAP account  ….. All 3 email accounts were getting same message. Reset passwords for 3 accounts, didn’t help. Deleted one account from iPad, can’t add it now. Getting message “ cannot connect using SSL …” Tried to set up without SSL, got message “the SMTP Server smtp.comcast.net is not responding

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3 hours ago

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12 hours ago

@user_zv3cad 

Can receive emails. Started this morning when I started getting message “password incorrect, enter the password for the IMAP account  ….. All 3 email accounts were getting same message. Reset passwords for 3 accounts, didn’t help. Deleted one account from iPad, can’t add it now. Getting message “ cannot connect using SSL …” Tried to set up without SSL, got message “the SMTP Server smtp.comcast.net is not responding

Can you log in here? https://connect.xfinity.com/appsuite  

This will probably clear in a day or two.

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glava5

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@Again​ 

I was able to log in to that link.

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12 hours ago

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@glava5​

@Again​ 

I was able to log in to that link.

Since you made changes, check your settings against this.  Then check to see if you can get your email.  Post back.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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12 hours ago

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glava5

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One account is ok now (primary), I can send emails from it. Still can’t send emails from other 2. I checked email account settings of two non working accounts and they matched settings of working account 

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12 hours ago

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@glava5​

One account is ok now (primary), I can send emails from it. Still can’t send emails from other 2. I checked email account settings of two non working accounts and they matched settings of working account 

What are the settings of the working account?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

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12 hours ago

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user_zv3cad

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Incoming mail server:

host name imap.comcast.net

outgoing mail server:

SMTP   smtp.comcast.net

primary server:  smtp.comcast.net

outgoing mail server

host name  smtp.comcast.net

use SSL      ON

Authentication     Password 

server port 587

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12 hours ago

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glava5

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7 Messages

11 hours ago

All accounts are working now

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10 hours ago

@glava5 are you the same person as @user_zv3cad ?

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