Visitor
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1 Message
Can not receive any xfinity emails while here in Mexico. I have never had that issue before.
I am currently in Mexico. I have three email addresses that are Comcast Xfinity related. I cannot get any emails or send out any emails without getting an error message and every second that I have to incorrect password. My passwords are all correct but it’s saying that the server is unsafe, I have been to Mexico 100 times in the last 20 years and have had these Comcast emails and now I cannot get them. Can you troubleshoot this for me please
Again
Expert
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34K Messages
1 day ago
@user_d0v4pn
Are you using a third party email app or webmail? If the former have you tried the latter?
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XfinitySeth
Official Employee
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1K Messages
8 hours ago
Hey there user_d0v4pn 👋 I hope your travels are going smoothly, and appreciate you finding time during them to reach out in our community! I know how crucial accessing your email is while traveling, so we definitely want to make sure you can get your access back asap. Can you let me know what email platform you're using to access your email?
If it's not directly through connect.xfinity.com, please try logging in there to see if your new emails are still populating 👍
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