Tuesday, June 18th, 2024 2:28 PM

Can not access email

I can not login to my secondary email account…. Password reset did not solve the problem

Official Employee


1.2K Messages

23 days ago

Hi there and welcome to our Xfinity Community Forums page @user_hxqt8y. I am sorry to hear that you are not able to log into your secondary email. You are in the right place and as a specialist in email issues I am here to help you out. How are you trying to access your email? Are you using a third party email client like Outlook, Apple Mail, etc. or are you trying to access your email address via our webstie porta? 

1 Message

Yes. Trying to access thru yahoo

Official Employee


1K Messages

Hello @user_p0e9ef, thank you for taking the time to reach out on social media.  I understand your concern with the email, and I'd like the opportunity to check into that for you.


To access your account, will you please send us a direct message with your full name and complete service address.


To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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