"Call us for help resetting your password" Email ISSUE

Hello,

So today when trying to access my email I am greeted with the " Just give us a call at 1-800-XFINITY and we can help you reset your password."

I have been using this email for >10 Years and I got everything going to it, all kinds of super urgents emails go to this account.

I highly doubt I have access to the recovery email listed on this account (My fault, should of updated it)

I tried calling the CSA number and am getting no where.

To make things more complicated, I think the account is tied to my parents, (Since I would of made the account when still lived at home)

Any idea if I go over there and connect to their WI-FI, if it would let me login in or atleast give a prompt to change password without calling in?

Without access to this email I am Royally [Edited: "Language"]. 

I am posting this from my other Xfinity account, ( This one I created years later, compared to the one that is locked out)