U

Visitor

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2 Messages

Fri, Jul 23, 2021 9:41 PM

Bogus emails

I receive a number of emails from Xfinity and Comcast that usually are requesting me to confirm something or change something on my account and want me to click on an item. I am very leery of there being legitimate. How do I know when their illegitimate?

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Accepted Solution

BruceW

Gold Problem Solver

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22.8K Messages

2 m ago

If you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

  • proceeding the email subject line in the list of emails
  • above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.

Visitor

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2 Messages

2 m ago

Thanks so much, the emails are not legitimate.  I can see where it would be easy to give in for I get an email from them just about everyday.

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