tam30's profile

Regular Visitor

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2 Messages

Tue, Feb 16, 2021 8:00 AM

bogus emails from comcast

Anybody else getting emails from comcast??? that ask you to log in becasue comcast is updating the email service. I have been ignoring them and of course you can't get an answer from comcast.

Responses

ComcastBillie

Official Employee

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125 Messages

2 m ago

With all the scams out there I can appreciate your concern and I would love to look into the email you received further to help confirm if it was a legitimate email from us. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW

Gold Problem Solver

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22.2K Messages

2 m ago


@tam30 wrote: ... emails from comcast??? that ask you to log in becasue comcast is updating the email service. ...

What you are describing are almost certainly phishing emails, scammer attempts to steal login and account information. If you can check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

  • proceeding the email subject line in the list of emails
  • above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

If the logo is not present in the correct places when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program, not in even Comcast's own email app. It's only visible when you use their web email site.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.

 

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