Regular Visitor
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2 Messages
bogus emails from comcast
Anybody else getting emails from comcast??? that ask you to log in becasue comcast is updating the email service. I have been ignoring them and of course you can't get an answer from comcast.
Regular Visitor
•
2 Messages
Anybody else getting emails from comcast??? that ask you to log in becasue comcast is updating the email service. I have been ignoring them and of course you can't get an answer from comcast.
Responses
ComcastBillie
Official Employee
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125 Messages
2 m ago
With all the scams out there I can appreciate your concern and I would love to look into the email you received further to help confirm if it was a legitimate email from us. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW
Gold Problem Solver
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22.2K Messages
2 m ago
What you are describing are almost certainly phishing emails, scammer attempts to steal login and account information. If you can check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is not present in the correct places when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program, not in even Comcast's own email app. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.
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