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user_2c079e
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Tuesday, August 9th, 2022 11:11 AM

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Blocked Truth Social

Truth social e-mails are NOT in any incoming comcast.net folder SPAM or otherwise.  Used a different e-mail service and guess what?  Came right through!  Xfinity is blocking these emails.  

Question

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Updated 

3 years ago

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CCRose1

Contributor

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242 Messages

3 years ago

Hello, @user_2c079e. Was the same device used to access the email in question?

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XfinityCSAEmail

Official Employee

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1K Messages

3 years ago

Good afternoon,

I've run a few tests and looks like the email service they use to send out their verification emails do not have valid PTR records and are not able to deliver to us. All senders require valid PTR records to be able to send to comcast.net. I've made attempts to reach out to their support, but have not received any replies to try and get this resolved so they can send to our servers. For what its worth they are being rate limited for the most part so the emails are sent, but with a significant delay. 

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Lkpolo

Problem Solver

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519 Messages

@XfinityCSAEmail​  can you run those tests on Apple Card? I haven’t received a statement since end of April. I know other’s are having this problem also.

3 years ago

0

XfinityCSAEmail

Official Employee

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1K Messages

@user_lkp846 Good afternoon,

Unfortunately, I would be unable to sign up for a line of credit with Apple Card to run these tests. However, if you have email headers for a previous email you may have received from them - feel free to directly message them to me so I can start digging around and seeing what I can find. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

0

krury1

Visitor

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4 Messages

@XfinityCSAEmail​ Why did I not receive TruthSocial emails for months but soon after I complain here, their emails come through. Comcast is not telling the truth. 

3 years ago

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CCAshley1

Official Employee

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746 Messages

Thank you for reaching out to Xfinity Forums, if you are having emails concerns please send us a private message. 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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krury1

Visitor

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4 Messages

3 years ago

This response is bogus and another reason to leave Comcast. 

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