Blocked Legit Emails

I think some of my emails are being blocked. I have legit emails that are similar that may come from an automatic email account like what sends reservation emails. Can someone check to see if these emails are being blocked? I’ve added a filter to move to Inbox but that doesn’t seem to be working.

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XfinityOrlandoM

Official Employee

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2.2K Messages

1 month ago

@GRBU2

Thanks for reaching out to us, have you been notified by anyone that's sending you emails that those emails are not coming through? This link https://www.xfinity.com/support/articles/account-email-information that's great information on how you can set up filters and settings block and unblock emails from certain senders

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GRBU2

Contributor

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76 Messages

I’ve already done the filters. Doesn’t help in this case. I’ve already let the senders know but it comes from automated reservation system so they don’t get failed to send emails in return.

i do get a couple emails at the same time from the same sender due to having 2 reservations and I wonder if that’s what is blocking the emails on Comcast’s side.

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1 month ago

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XfinityOrlandoM

Official Employee

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2.2K Messages

@GRBU2

Thanks for clarifying, have you had that company send you any normal emails to see if they get any blocked or unable to send notifications?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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BruceW

Gold Problem Solver

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26.5K Messages

1 month ago

... I’ve added a filter to move to Inbox but that doesn’t seem to be working.

It won't work. Filters are only applied to messages delivered to the Inbox as they are being delivered. They wont work on messages Comcast/Xfinity does not accept, or on the ones it delivers to the Spam folder.

The employee's link has nothing to do with email filters. Perhaps they meant to post https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience.

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GRBU2

Contributor

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76 Messages

Okay then there is nothing I can do about emails Comcast does not accept as that appears to be this issue.

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1 month ago

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GAT1

Contributor

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22 Messages

19 days ago

I have the same problem with my GoComics account. This has happened recently so something has changed. I've contacted GoComics and they say the emails are sent but Xfinity must be blocking them. I've tried the above suggestions with no results.

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Tym2run26

New Poster

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2 Messages

6 days ago

The links only takes me to instructions on email filters, nothing about blocking and unblocking senders

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XfinityBenjaminM

Official Employee

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2.2K Messages

Tym2run26 Please follow this link (https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience). Also, it is important to note that while you, as the user, can do what you can by setting up rules and blocking unwanted senders, you may still receive unwanted emails. They have gotten very creative, and it is nearly impossible to stop everything. We still encourage our customers to go through this process to help limit unwanted emails as much as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

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GRBU2

Blocked Legit Emails

XfinityOrlandoM

GRBU2

XfinityOrlandoM

BruceW

When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

GRBU2

GAT1

Tym2run26

XfinityBenjaminM

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