Blocked incoming email

They're not much help at Comcast

@XfinityLysa​ 

I called the line and the information was taken to assist in the investigation.  I was given a ticket number and the issue was escalated.  I am awaiting a call back from the security team.   If I have not heard back by tomorrow, I will call again for a status update.  

@user_2feb42​ 

Did the sender check the link that was given to them on the block?  This is what that code says:

BL000000

Our filters have determined that email from your email server has been sent in patterns which are characteristic of spam. In an effort to protect subscribers, your email server has been blocked from sending email to the Comcast network. Mail servers are typically shared by many users so it may be the case that another party using your email server has sent spam, even if you have not.

How do I get my IP removed from the blocklist?
It is important that your email administrator is aware of their outbound spam problem to avoid being blocked by Comcast in the future. When contacting your email administrator, you should include the error message contained in the email which alerted you to this problem. This error message contains important information to help your email administrator resolve this issue. Removal requests can be submitted at postmaster.comcast.net/block-removal-request.html and will require the IP address of the blocked email server. Requests submitted through this form are monitored 24 hours a day, seven days a week to ensure a timely response.