Regular Visitor
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3 Messages
Blocked form submission from Jotform.com
Hello;
I’ve been experiencing ongoing issues with not receiving automated email form submission notifications from Jotform.com, a secure and widely used online form platform (https://www.jotform.com). These emails are sent from the following sender domains:
-
noreply@jotform.com -
noreply@formresponse.com -
Domain:
jotform.com
Despite these addresses being added to my contacts and not being marked as spam, the messages do not reach my inbox, spam folder, or any other folder. I’ve confirmed that the messages are being successfully sent by Jotform and are being delivered to other email addresses (e.g., Gmail), but not to my Comcast account.
This strongly suggests that the emails are being silently blocked or filtered at the server level.
This is affecting my ability to receive important form submissions and automated notifications.
Can you assist in resolving?
Thank you for your assistance.
Sincerely,
Rick [Edited: "Personal Information"]
XfinityThomasA
Official Employee
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3K Messages
4 months ago
Hello, rbr85! Thank you for your detailed post and joining us here on the Xfinity Forums. Do you access your emails viaXfinity Connect, or, are you using a 3rd party program for your emails?
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Auracounts
Visitor
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2 Messages
2 months ago
Having the exact same issue, despite that I do NOT access my email on third party servers. I access it directly through Comcast on my web browser. These domains need to be whitelisted immediately. This is rather ridiculous.
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user_952e4e
7 Messages
24 days ago
I am having the same issue. I am using email on the Xfinity website and Outlook and neither are receiving emails from Jotform. I have had this problem in the past. I have used a gmail address and the emails get through successfully so I know the problem lies with Xfinity. The emails do not go to my Spam folder and are not blocked by me.
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